Refund policy

We do not accept returns or refunds for standard orders where the product is as described and not defective.

Under Indian consumer‑protection law, you are entitled to a return or refund if the item is defective, damaged or different from what was ordered. If you receive such an item, please contact us at ecommerce@amanmetalfinishers.com within 48 hours of delivery with clear photos and your order details.

For eligible cases, we may ask you to return the product to the following address:
Plot no-132, ecotech-1 extension, Greater Noida, Uttar Pradesh 201315

Items sent back to us without first requesting approval will not be accepted.

You can always contact us at ecommerce@amanmetalfinishers.com for any questions about your order.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Here is your full, updated Shopify refund/return policy with no refunds, exchanges allowed, and your Greater Noida address inserted:

Refunds and Exchanges

We do not offer refunds for standard returns.
Exchanges are allowed under Indian consumer‑protection law if the item is defective, damaged, or different from what was ordered.

We will notify you once we’ve received and inspected your return, and let you know if the exchange request was approved or not.
If approved, we will ship the replacement item within 10 business days. Please remember it can take some time for your bank or credit card company to reflect any adjustments.

If more than 15 business days have passed since we approved your return and you have not received the replacement, please contact us at ecommerce@amanmetalfinishers.com.

We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange, you can contact us at ecommerce@amanmetalfinishers.com.
Please note that returns will need to be sent to the following address:
Plot No. 132, Ecotech‑1 Extension, Greater Noida, Uttar Pradesh 201315, India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return or exchange question at ecommerce@amanmetalfinishers.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.